FAQ

Frequently Asked Questions (FAQ)

  • WHAT DOES READY-TO-WEAR MEAN?

    Ready-to-wear (RTW)  are collections or garments that are already made in standardized sizes and available for immediate purchase. You select your size, pay and they are ready to ship to you.
  • WHAT DOES “CUSTOM-MADE” MEAN? 
     
    Custom-Made garment is specifically tailored to an individual's measurements and design preferences. It is made to order, allowing for a personalized fit and unique style. Custom garments are created based on our customer's specific requirements, such as fabric choice, embellishments, colors and design details. They are crafted with attention to detail and precision to ensure a perfect fit and reflect the customer's personal style. 
  • HOW CAN I PLACE A CUSTOM ORDER? 

    To initiate an order, simply fill out our custom booking inquiry order form. Please fill in all your details to receive a quote, estimated time frame, and detailed instructions on how to proceed with your order. 

  •  DO YOU SHIP CUSTOM ORDERS? 
     
    Yes, we offer both domestic and international shipping for all custom garments. Please inform us of your location when placing your order. Kindly note that the customer is responsible for covering all shipment fees, which are determined based on the destination and weight of the package, unless we are offering a promotion of free shipping.
  •  WHAT IS THE TIMELINE FOR CREATING A CUSTOM ORDERS? 
     
    The creation of a custom order typically requires a notice period of 4-8 or to 12 weeks, Bridal dress may take up to 12 weeks or more, prom / occasion dress may take up to 4-8 weeks and regular custom dress make take up to 4 weeks or less. depending on the specific garment and the work we have at the time you place your order. If you require a very fast service, we can accommodate your request for an additional fee. 
     
  • WHAT IS THE COMPLETE ORDER PROCESS? 
     
    Once you have submitted your inquiry for a custom dress and we have replied to your email and you are satisfied with the provided quote, if you need a consultation, we will schedule a consultation either online through video call, email or in person if you’re in Ontario canada and which to show up in person. During this consultation, we will take your measurements if you don’t know your measurements or unable to provide it in the custom inquiry form and also discuss your design preferences and associated costs. We will also explore various fabrics and materials that can be used for your garment. If you don’t have specific type that you want. Customer can also show us  Mail us, or bring any specific new fabrics or embellishments design that they wish to incorporate into their dress to the consultation. 
    A deposit will be required to initiate the production of your dress. 
     
  • WHAT IS YOUR RETURN POLICY? 
     
    Once production has commenced for custom and made-to-order items, we have a strict no-refund policy. However, if you encounter any issues or concerns with your garment, please contact us, and we will strive to address them. Please refer to our our SHOP POLICIES  to read more.   
     
  • WHAT IS THE PAYMENT PROCESS? 
     
    A non-refundable deposit of 50% is required during the consultation to initiate production. The remaining balance must be paid in full on the date of collection or prior to shipment. This payment covers the cost of all materials, fittings, and the realization of your dress.
     
    Please note that the payment does not include shipping fees, which will be determined based on the delivery location and service chosen.

Please contact us via our email if you have more questions.